物流政策

 

We ship both internationally and nationally. Free registered express shipping is applicable for jewellery orders over $200 within Australia. A flat rate of $15 AUD applies for registered shipping within Australia, and any jewellery orders under $200. 

A flat rate of $150 AUD applied for international jewellery orders to the following countries: Africa, Asia, Europe, South Africa, China, Hong Kong, Iraq, and Japan.

All our non-jewellery orders like Mother of Pearl shell and select Lustre Collective items have a flat rate of $30 AUD for domestic shipping.

If you are located outside of these countries, please contact our team to place your order. 

Learn more about our shipping here. 

Australian orders are dispatched within 1 to 3 business days, unless the item ordered needs to be resized or altered. Please allow up to 6 business days for your order to be delivered.

International orders are dispatched within 3 to 7 days. Please allow 10 to 25 business days for your order to be delivered.

Due to the custom nature of made to order items, they will be dispatched within 3 weeks, and then shipped with above delivery times. Please keep this in mind when purchasing a made to order jewellery item.

Some of our designs are held at our Cygnet Bay Pearl Farm, located in the remote Kimberely region of Western Australia. Due to this, select items may require additional time to be dispatched. If your item is affected, our team will be in touch with updated timeframes.

Once your item has been dispatched, we will notify you via email with your tracking number. Please check your spam/junk mail folders for order confirmations and tracking information.

All international purchases are exempt from Australian taxes. The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the customer.

Your shipping confirmation email will advise you of your parcel’s tracking number. To check the status of your Australian shipment, simply click on the link provided by Auspost and enter your tracking number. Shipments to the USA or UK are sent via FedEx. Shipments sent to countries outside of these regions are handled via third party couriers, but all shipments may be tracked on the respective courier’s online tracking service.

If your order has not arrived within our estimated delivery times, please contact us at hello@pearlsofaustralia.com.auor calling us on +61 (08) 6478 6886

All domestic and international orders are fully insured when posted and require a signature upon delivery.