退款政策

Domestic Returns

We do offer returns on damaged or faulty items, however we do not accept returns due to change of mind. Change of mind returns may be accepted in special circumstances and are only granted case by case. These returns are at the expense and responsibility of the customer. Please reach out to our Customer Care team to learn more about our change of mind returns policy. Returned items must be unworn and in their original packaging within 30 days of receipt of your package. 

Please note that we do not offer returns of earrings due to hygiene regulations, even if unworn.

Please email us to initiate your return within Australia. We do recommend returning your order with a tracking number and transit cover so that you are able to track your parcel. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.

 

International Returns

All international return shipping costs and responsibilities fall to the customer. We recommend returning your order with a tracking number and transit cover so that you are able to track your parcel. 

We do not take responsibility for any parcels that are lost or damaged in transit on return to us. We also cannot refund international taxes and duties incurred in the event you wish to make a return.

Please note that we do not offer returns of earrings due to hygiene regulations, even if unworn.

Please email us to initiate your return Internationally. We do recommend returning your order with a tracking number and transit cover so that you are able to track your parcel. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.

 

Made to Order Returns

Once your order has been placed, the request is sent straight to our artisans and therefore cannot be changed or cancelled once the order has been confirmed – even if your item has not yet been shipped. Due to the custom nature of our made to order items, you cannot return your made to order product.

If you have made a mistake with your order, please reach out to our friendly customer service team immediately. 

 

Pre-Order Returns

All pre-orders are classified as custom made goods, and therefore are non-returnable due to change of mind. Please keep in mind that all pre-orders can vary in time taken to be hand crafted and shipped. To see the best estimated time for shipment, visit the product page or contact our pearl consultation experts at hello@pearlsofaustralia.com.au

 

Ring Resizing

 

If you need to resize your ring, we would be happy to do this for you. Please keep in mind that we do not offer resizing of sterling silver jewellery, and due to the design limitations of some Pearls of Australia rings, not all rings are capable of being resized. Email us to find out more. 

Please note that we do not offer returns for resized rings.