SHIPPING & RETURNS

Pearls of Australia are pleased to offer free express shipping on domestic orders over $200.

For domestic orders under $200 and all international orders, please see below the flat rate shipping for your region.

AUSTRALIA
3-7 business days
Australia Post registered shipping
$15 flat rate for orders under $200
INTERNATIONAL
10-25 business days
Australian Post International (& local country postal service)
$50 flat rate for orders under $2000
INTERNATIONAL
10-25 business days
FedEx express shipping
$150 flat rate for orders over $2000

Please note the above estimated postal times are guidelines, and we cannot be held accountable for any delays due to the delivery service. Once your items have been sent, you will be emailed your Australia Post Tracking number or for international shipping of orders over $2000, your FedEx Tracking number.

SHIPPING FAQS

Where does Pearls of Australia ship?

We ship both internationally and nationally. Free registered express shipping is applicable for orders over $200 within Australia. A flat rate of $15 AUD applies for registered shipping within Australia on orders under $200.

A flat rate of $50 AUD applies for international orders under $2000 to the following locations: Africa, Asia, Spain, Sweden, United Kingdom, South Africa, China, Hong Kong, Iraq, United States and Japan. If you are located outside of these countries, please contact our team to place your order.

A flat rate of $150 AUD applied for international orders over $2000 to the following locations: Africa, Asia, Spain, Sweden, United Kingdom, South Africa, China, Hong Kong, Iraq, United States and Japan. If you are located outside of these countries, please contact our team to place your order. We are unable to ship to some countries due to laws concerning overseas custom duties and taxes.

When will my Pearls of Australia order be shipped?

Australian orders are dispatched within 1 to 3 business days, unless the item ordered needs to be resized or altered. Please allow up to 6 business days for your order to be delivered.

International orders are dispatched within 3 to 7 days. Please allow 10 to 25 business days for your order to be delivered.

Due to the custom nature of made to order items, they will be dispatched within 3 weeks, and then shipped with above delivery times. Please keep this in mind when purchasing a made to order jewellery item.

Once your item has been dispatched, we will notify you via email with your tracking number. Please check your spam/junk mail folders for order confirmations and tracking information.

Will I need to pay custom duties and taxes for my Pearls of Australia order?

All international purchases are exempt from Australian taxes. The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the customer.

How do I track my Pearls of Australia order?

Your shipping confirmation email will advise you of your parcel’s tracking number. To check the status of your Australian shipment, simply click on the link provided by Auspost and enter your tracking number. Shipments to the USA or UK are sent via FedEx. Shipments sent to countries outside of these regions are handled via third party couriers, but all shipments may be tracked on the respective courier’s online tracking service.

My Pearls of Australia order hasn't arrived, what should I do?

Please review our shipping information, if your order has not arrived within our estimated delivery times, please contact us at hello@pearlsofaustralia.com.auor calling us on +61 (08) 6478 6886

How do Pearls of Australia ship my jewellery securely?

All domestic and international orders are fully insured when posted and require a signature upon delivery.

RETURNS FAQS

Can I cancel, change or return a Made to Order item?

Once your order has been placed, the request is sent straight to our artisans and therefore cannot be changed or cancelled once the order has been confirmed – even if your item has not yet been shipped. Due to the custom nature of our made to order items, you cannot return your made to order product.

If you have made a mistake with your order, please reach out to our friendly customer service team immediately.

I received my ring and I would like it resized. What should I do?

If you need to resize your ring, we would be happy to do this for you. Please keep in mind that we do not offer resizing of sterling silver jewellery, and due to the design limitations of some Pearls of Australia rings, not all rings are capable of being resized. Email us to find out more.

Please note that we do not offer returns for resized rings.

Domestic returns

We do offer returns on damaged or faulty items, however we do not accept returns due to change of mind. Change of mind returns may be accepted in special circumstances and are only granted case by case. These returns are at the expense and responsibility of the customer. Please reach out to our Customer Care team to learn more about our change of mind returns policy. Returned items must be unworn and in their original packaging within 30 days of receipt of your package.

Please email us to initiate your return within Australia. We do recommend returning your order with a tracking number and transit cover so that you are able to track your parcel. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.

International returns

All international return shipping costs and responsibilities fall to the customer. We recommend returning your order with a tracking number and transit cover so that you are able to track your parcel.

We do not take responsibility for any parcels that are lost or damaged in transit on return to us. We also cannot refund international taxes and duties incurred in the event you wish to make a return. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.