MADE TO ORDER

A triple Akoya pearl ring sits on our jeweller's workshop bench, after being hand crafted at our Perth Studio.

HOW TO ORDER

Our online range of made to order jewellery pieces are made just for you. Choose from a wider selection of gold, and ring sizes to personalise your own heirloom perfect for you or a loved one. 

Order your tailor made item by selecting your ring size and preferred gold type on the product page of a made to order item. 

A jeweller works at his bench top, creating a beautiful pearl jewellery piece to be treasured for generations.

crafting your order

Our team of skilled artisans hand craft your made to order jewelley item at our Perth workshop, in Western Australia. Please keep in mind that made to order items typically take 3 weeks to be made.

Once your stunning made to order piece has been crafted, we will ship your jewellery and you will be notified of it’s tracking number. All Pearls of Australia jewellery orders are insured when shipped, and require signature upon delivery. This ensures your precious piece arrives safe and secure. 

Our jeweller inspects a stunning Australian South Sea pearl ring after being meticulously crafted at our Perth Studio.

important information

Please note that any made to order jewellery cannot be returned due to change of mind after delivery, nor cancelled once ordered. The full purchase price must be paid at time of order and is non-refundable. 

Learn more about our Returns Policy

MADE TO ORDER FAQS

What is a Made to Order item?

Our made to order jewellery pieces are available online only, and are crafted just for you. This allows you to choose your preferred type of gold, from yellow, white and rose gold, and carat of gold from 9ct and 18ct gold. Then select your perfect ring size.

What can I customise in a Made to Order item?

For our made to order items, we offer customisation in type of gold (white gold, rose gold, or yellow gold), and ring sizes. 

What items are Made to Order

Only select online items are available as made to order. Our made to order items are available online only, and the option to customise these pieces can be seen on the product page of each item. 

Can I make changes to my Made to Order item?

Once your order has been placed, the request is sent straight to our artisans and therefore cannot be changed once your order is confirmed. 

If you have made a mistake with your order, please reach out to our friendly customer service team immediately. 

Can I cancel my Made to Order item if it hasn't been shipped?

Once your order has been placed, the request is sent straight to our artisans and therefore cannot be changed or cancelled once the order has been confirmed – even if your item has not yet been shipped. 

If you have made a mistake with your order, please reach out to our friendly customer service team immediately. 

How long will it take to receive my Made to Order item?

Due to the custom nature of our made to order items, they will take longer to dispatch than our other items available on our website. 

This process typically involves a 3 week turn around for dispatch. Please see our shipping guide for further details about delivery times. 

Can I return a Made to Order piece?

Due to the custom nature of our made to order items, you cannot return your made to order product due to change of mind. 

Why is my Made to Order item delayed?

Due to the custom nature of our made to order items, all time frames are an estimate and subject to change. 

SHOP MADE TO ORDER PIECES