SHIPPING & RETURNS
Pearls of Australia are pleased to offer free express shipping on domestic orders over $100.
For domestic orders under $100 and all international orders, please see below the flat rate shipping for your region.
Please note the above estimated postal times are guidelines, and we cannot be held accountable for any delays due to the delivery service. Once your items have been sent, you will be emailed your Australia Post Tracking number.
Where do you ship?
We ship both internationally and nationally. Free registered express shipping is applicable for orders over $100 within Australia. A flat rate of $15 AUD applies for registered shipping within Australia.
A flat rate of $50 AUD applies for international orders to the following countries: Africa, Asia, Europe, South Africa, China, Hong Kong, Iraq, and Japan. If you are located outside of these countries, please contact our team to place your order.
When will my order be shipped?
Australian orders are dispatched within 1 to 3 business days, unless the item ordered needs to be resized or altered. Please allow up to 6 business days for your order to be delivered.
International orders are dispatched within 3 to 7 days. Please allow 10 to 25 business days for your order to be delivered.
Once your item has been dispatched, we will notify you via email with your tracking number. Please check your spam/junk mail folders for order confirmations and tracking information.
Will I need to pay custom duties and taxes?
All international purchases are exempt from Australian taxes. The listed RRP price does not include overseas custom duties or taxes, please refer to your local customs office for specific information. Costs and liabilities relating importation and any subsequent duties, taxes and customs clearance fees are the responsibility of the customer.
How do I track my order?
Your shipping confirmation email will advise you of your parcel’s tracking number. To check the status of your Australian shipment, simply click on the link provided by Auspost and enter your tracking number. Shipments to the USA or UK are sent via FedEx. Shipments sent to countries outside of these regions are handled via third party couriers, but all shipments may be tracked on the respective courier’s online tracking service.
My order hasn't arrived, what should I do?
How do Pearls of Australia ship my jewellery safely?
All domestic and international orders are fully insured when posted and require a signature upon delivery.
I received my ring and I would like it resized. What should I do?
If you need to resize your ring, we would be happy to do this for you. Please keep in mind that we can only resize up or down by two sizes. Resizing a yellow or rose gold ring costs $100, while resizing a white gold ring costs $150.
We do offer returns on damaged or faulty items, however we do not accept returns due to change of mind. Change of mind returns may be accepted in special circumstances and are only granted case by case. These returns are at the expense and responsibility of the customer. Please reach out to our Customer Care team to learn more about our change of mind returns policy. Returned items must be unworn and in their original packaging within 30 days of receipt of your package.
Please email us to initiate your return within Australia. We do recommend returning your order with a tracking number and transit cover so that you are able to track your parcel. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.
All international return shipping costs and responsibilities fall to the customer. We recommend returning your order with a tracking number and transit cover so that you are able to track your parcel.
We do not take responsibility for any parcels that are lost or damaged in transit on return to us. We also cannot refund international taxes and duties incurred in the event you wish to make a return. Please keep in mind that warranties, refunds or repairs are not applicable to free gifts.