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Product Care

Product Care

 

If cared for properly, your Pearls of Australia jewellery will remain as stunning as the day it was purchased. Read our tips to learn more about taking care of your jewellery. 

How should I care for my pearl and mother of pearl jewellery?

Pearls are delicate gems and require special attention and care to keep them looking their best.

To care for your pearl and mother of pearl jewellery, avoid exposure to harsh chemicals like cosmetics, sunscreen, sanitiser, perfumes, detergents, hairsprays, and cleaning products.

To clean your pearl and mother of pearl jewellery wipe them gently with a soft, damp cloth after each use to remove any dirt or sweat.

Store your pearl or mother of pearl jewellery separately from other jewellery to prevent scratching and keep it away from direct sunlight or heat sources.

To keep your jewellery in excellent condition we offer our customers with a cleaning service. If you would like for your jewellery to be cleaned, please contact our one of our friendly Pearls of Australia team members.

Can I wear my pearls while swimming or showering?

It’s best to avoid wearing your pearl jewellery while swimming or showering, as the chlorine and chemicals in the water can damage the pearl’s delicate surface.

Although your oysters live in saltwater, our pearls prefer to stay out. Prolonged exposure to saltwater can affect your pearl’s shine.

Similarly, exposure to soap and shampoo can also cause damage to the pearl.

If you do wear your pearl jewellery while swimming or showering, be sure to rinse it thoroughly with clean water afterwards and dry it carefully with a soft cloth.

How should I care for my pearl strand?

Each Pearls of Australia strand is threaded with knots between each pearl. Overtime, this thread may begin to wear. Please take your stand to your nearest Pearls of Australia showroom or boutique or send it to our Subiaco studio to have your strand restrung.

Loosening of the thread is considered part of natural wear and tear and therefore restringing is not covered by our warranty and will incur a service charge.

How should I care for my neoprene jewellery?

To care for your neoprene jewellery, avoid exposure to harsh chemicals like cosmetics, sunscreen, sanitiser, perfumes, detergents, hairsprays, and cleaning products.

These chemicals can cause discolouration and deterioration. Natural body oils and perspiration can also cause hardening of these materials over time, which is considered natural wear and tear and therefore would not be covered by our warranty.

To clean your jewellery, simply wipe with a soft, dry cloth.

Discolouration or deterioration is considered part of natural wear and tear and therefore replacement is not covered by our warranty and will incur a service charge.

How should I care for my jewellery?

It’s best to avoid showering, sleeping, swimming or playing sports whilst wearing your silver jewellery as these activities could cause accidental damage and scratches.

To care for your jewellery, avoid exposure to harsh chemicals like cosmetics, sunscreen, sanitiser, perfumes, detergents, hairsprays, and cleaning products.

Regular care should be taken to avoid build-up of dirt, tarnish, and smudges on jewellery. Tarnish is a natural occurrence and is caused by a chemical reaction when your jewellery encounters air, skin, oil and everyday chemicals. This can leave your jewellery looking discoloured and dull; however, this can be prevented with proper maintenance.

For at home care, we recommend using a polishing cloth after each wear. Lightly polish across the silver but be careful to avoid the pearl. This will remove light tarnish, smudges and dirt. If you find your jewellery has a build-up of tarnish, you will need to take it to your nearest Pearls of Australia location for a clean or contact us to return to our headoffice.

Try store your Pearls of Australia jewellery in a cool, dry place, as humidity and a damp environment can cause damage over time and potentially cause your jewellery to tarnish more quickly.

What is rhodium plating?

Because sterling silver is more susceptible to tarnish, some of our collections have rhodium plating as to prevent this from happening. As it is a metal, like any other metal used in jewellery, it is susceptible to wear and tear through exposure.

Wear and tear of sterling silver and the rhodium is not covered by our warranty and will incur a service charge.

Please note: warranties, refunds or repairs are not applicable to free gifts.

How do I book a standard clean for my jewellery?

If your jewellery piece has a build-up of tarnish or dirt, we recommend a standard clean by our team. Please contact our Customer Care team and they will be able to assist you.

What if my jewellery needs additional assessment?

If your jewellery requires further attention or cleaning it will need to be assessed by our Jeweller. Following this review our team will contact you with their findings, recommendations and a quote. Please contact one of our friendly team members to organise this.